Genesis Systems Incorporated provides customers with three levels of technical support: Gold, Silver and Bronze.
Genesis’ Silver Level technical support provides customers with unlimited 24/5 business day telephone support of Genesis-supplied software, including functional corrections and performance corrections. Incoming calls between 9:00 AM and 7:00 PM Eastern Standard Time during the business day period are answered directly by a technical support specialist. After hours, our on-call support specialist responds to calls within two hours of the original call. In addition, customers are entitled to a pre-purchased amount of hours per year of technical support or systems analyst/database administrator's time to perform functional changes, performance changes, and enhancements.
You may email our Technical Support Division at this address: firstname.lastname@example.org
You may also call our Technical Support Hotline at: (717) 909-8500 and press 1 for Technical Support.